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Warranty

30 day money-back guarantee for any reason

Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Once the returned item arrives back in ’ warehouse for inspection, the refund process will begin. 

Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a refund request for non-quality issues outside of this 30-day window. For purchases not made directly through the  online store, please contact retailers for refunds. For quality-related issues, please see below.

Process for returning merchandise

  1. Obtain a Return Merchandise Authorization (RMA) Number:

All returns must have an RMA number for processing. Contact your reseller or email wisualarmestore@wisualarm.com for assistance.

  1. Write the RMA number on the shipping label on the outside of the package.

RMA numbers should be clearly displayed on the return shipping label of any package being returned to . Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

Warranty timeline 

Note: For reference only. Warranty periods differ according to the model.


Limited Warranty Details: for quality issues only. 

What does this warranty cover?

If the original manufacture or workmanship of the product is deemed defective during the warranty period,  will replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of  and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.

What does the warranty not cover?

This warranty does not cover:

  • Improper use or installation
  • Cosmetic damage
  • Damage due to acts of nature. For example: lightning strikes, tornadoes and similar
  • Accidents
  • Misuse
  • Negligence
  • Commercial use
  • Modifications to any part of the product, including the antenna
  • Connection to an incorrect voltage supply
  • Attempted repair by anyone other than an authorized facility

 will service and not replace:

  • Products sold ‘as is’ or with all faults declared
  • Consumables, such as fuses or batteries
  • Products where the factory applied serial number has been altered or removed

’s warranty program is the only warranty for any and all  products. ® is not liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including but not limited to: lost data, loss of use of your product, lost business or lost profits. ® makes no other express warranties with respect to the product. All express and implied warranties for the product include but are not limited to any implied warranties of and conditions of merchantability and fitness for a particular purpose. All warranties are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights; you may also have other rights, which vary from state to state or province to province.

Contact

For customer service please contact: wisualarmestore@wisualarm.com

® is a trademark Registered in some countries. All other products and brand names are trademarks of their respective owners.

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